I already use booking software. Can I keep it?
Yes. Owner Pro and Studio Pro include their own public booking pages, but you can keep your current tool. Two-way external calendar sync is not available yet, so avoid opening the same time in both systems.
Does Glownomics force one definition of “fair” turns?
No. The owner chooses the salon rules for simple rotation, requested technicians, breaks, appointments and exceptions. Glownomics applies the saved rules and keeps reasons for changes; it does not replace the owner's policy.
Can another salon or technician see my customer data?
Not through the designed access boundaries. Data is filtered by account, role and salon using Row Level Security, with important actions checked again in the database or an Edge Function. Technicians see only their permitted records, not another technician's private data or personal Studio.
Does Glownomics sell or use my customer list for advertising?
No. The application has no customer-list sale or advertising workflow. Data is processed to operate, secure and support the service as described in the draft Privacy Policy.
Do technicians pay to see their own tickets, tips and pay?
No. Seeing your own tickets, tips, splits and payouts is always free. Worker Pro adds itemized pay checks, private receipt storage and longer reports. OCR suggestions appear only when the OCR service is configured.
Can the owner edit a ticket after the week is locked?
A locked week must be reopened with a recorded reason first. Every correction, refund or void requires a reason and remains in the audit history, where affected technicians can see it.
What if an owner and a technician disagree about a ticket?
The technician raises a private question on that ticket; the owner responds, and the response history is retained. Nobody is automatically marked wrong, and the ticket amounts remain traceable.
Can I move my menu and team from another system?
Yes. Glownomics provides Square-, Vagaro- and Fresha-specific guidance; service and technician CSV import with preview, validation and 7-day rollback; and menu paste from a website or document. You can also request done-for-you help. Future appointments and historical customer/ticket records are not yet imported automatically, and there is no two-way sync.
What happens if the connection drops?
New tickets, new walk-ins and clock events can stay on the device and replay after reconnecting. Public booking, financial adjustments and turn-assignment decisions require the server. Sync status and actions needing review remain visible.
Can I take my data if I stop using Glownomics?
Yes. Cancelling does not delete records. In the Trust Center, every account—including Free—can download one JSON file containing account data, owned salons, permitted technician history and private Studio records. Advanced financial reports still follow plan limits, but the portable exit export is not locked after Pro.
Who helps me if I need support or Glownomics changes?
Email [email protected] in Vietnamese or English; the target is 2 business days on Free and 1 on Pro. The public status page reports incidents. We do not promise one person will provide support forever; instead, we maintain backup/recovery procedures, visible status and a Free export so your data is not held hostage.
Does Owner Pro limit technicians or tickets?
Owner Pro has no ticket cap and is not priced per technician. Each salon can have up to 25 active member accounts; contact support before you need more.
Is Glownomics payroll or accounting software?
No. Glownomics is a record book: tickets, tips, hours and payouts with clear sources, exported for your accountant. It is not payroll, does not file taxes and does not replace an accountant.
Do I need to install anything? How do I pay?
No install — Glownomics runs in the browser on phones and computers (an optional PWA icon if you like). Upgrade via secure Stripe Checkout; manage or cancel in Settings.
